Ernest Jones UK Reviews

Ernest Jones is a well-known purveyor of diamond jewellery and watches in Britain. The company has been established for over 70 years. Customers have praised the quality of their jewellery, particularly their gold products, which are described as heavy weight and top quality. Their online shopping experience is also highly rated, with customers finding it quick and easy. The customer service provided by Ernest Jones is often highlighted in reviews, with staff members being commended for their professionalism, knowledge, and helpfulness. In-store experiences have also been positively reviewed, with customers appreciating the friendly and welcoming atmosphere. The company also offers a ring resizing service, which has been well-received by customers. However, no specific popular products or services were mentioned in the search results..

Ernest Jones, a UK-based company, accepts various payment methods. Credit and debit payments can be made using cards issued in the UK, including MasterCard, Visa, Visa Debit, Visa Electron, Solo, American Express, and the One4all gift card. The card is debited when the order is dispatched to the selected address or to the Ernest Jones store of choice. If the order is picked up from a store, the payment card used to pay and the order number must be presented in person. This ensures the security of the details. High Street vouchers and Edge are also accepted in stores, but Edge cannot be accepted in Channel Island or Isle of Man stores.

In addition to card payments, PayPal is also accepted. To complete an order using PayPal, the PayPal button on the basket page must be selected, which then redirects to the PayPal site to complete the purchase.

PayPal Credit is another payment option. It functions like a credit card, without the plastic, and is attached to the PayPal account. It can be used for online purchases in most places where PayPal is accepted. PayPal Credit offers two types of promotional offers: 0% for 4 months on all purchases of £99.00 and over, and instalment offers with selected merchants. However, PayPal Credit is only available to customers over 18 living in the United Kingdom, excluding the Channel Islands and the Isle of Man.

At ernestjones.co.uk, the Return Policy is as follows:

• Refund Policy Variation for items purchased with Clearpay: Refunds cannot be issued in store where Clearpay was used as payment. If a change of mind occurs, Clearpay purchases can be returned free of charge by post for a refund via Royal Mail.
• Christmas Return Policy: Purchases made between Saturday 1st October to Saturday 24th December 2023 inclusive can be returned for an exchange or refund up to and including Tuesday 23rd January 2024. Please note that warranty purchased on a monthly plan is EXCLUDED from the extended returns policy.
• Normal returns policy of 30 days applies.
• Returning An Item: There are two easy ways to return an item: Return To A UK Store For A Refund or Returning Items By Post. Items must be returned in their original condition and in their original presentation box. Pierced items can only be returned in their original sealed packaging.
• Cancelling An Order Before Despatch: Orders cannot be cancelled prior to their despatch. If a change of mind occurs after placing an order, the goods will need to be waited for until they have been delivered before returning them.

The Shipping Policy is as follows:

• For non-express delivery, all items are delivered via Royal Mail. The delivery partners may utilise other third-party partners to complete the delivery of the item. Rest assured that the item is safely and securely packaged by the team.