Ernest Jones UK Reviews
(Rated by 1505 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service5.0
- Return Policy4.5
- Shipping & Delivery4.5
- Good Value4.5
- Price & Quality4.5
Recent Customer Reviews (6)
Arzu Gairbekov
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Cyrus Grant
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Rosie Henry
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James Dunaway
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Francis Reynolds
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Michael Webber
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Ernest Jones UK Pricing
Engagement Rings
£21.94 per month - £239.33 per month
Payment Methods
Accepted Payment Options:
Prices for items on Ernestjones.co.uk vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Ernest Jones UK credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Ernest Jones UK Pros & Cons
Pros
1
Quality of Jewellery: Known for the quality of their diamond jewellery and watches, particularly their gold products which are described as heavy weight and top quality.
2
Online Shopping Experience: Customers have praised the online shopping experience as quick and easy.
3
Customer Service: The customer service is often highlighted in reviews, with staff members being commended for their professionalism, knowledge, and helpfulness.
4
Ring Resizing Service: Offers a well-received ring resizing service.
5
Payment Methods: Accepts various payment methods including credit and debit cards, PayPal, and gift cards.
6
Discounts and Offers: Provides various discounts and offers such as up to 50% off selected lines and 25% off selected diamond jewellery.
CONS
1
Mixed Reviews: Some customers have reported mixed experiences, including negative reviews about the quality of service and product handling.
2
Returns Policy: Certain items are excluded from the cooling-off period, including Personalised Items and pierced items where the packaging has been opened.
3
Faulty Items: There have been reports of issues with resizing and repairing engagement rings, leading to negative experiences.
Ernest Jones UK Features and Benefits
Features
Refund Policy Variation for Clearpay
Clearpay purchases can be returned free of charge by post for a refund via Royal Mail
Christmas Return Policy
Purchases made between 1st October to 24th December 2023 can be returned for exchange or refund up to 23rd January 2024
Normal Returns Policy
30 days to return items for exchange or refund
Returning An Item Options
Two easy ways: return to UK store for refund or by post, in original condition
Secure Shipping
Items delivered via Royal Mail, safely and securely packaged
Quality of Jewellery
Known for quality diamond jewellery, watches, and heavy weight top quality gold products
Online Shopping Experience
Quick and easy online shopping
Customer Service
Professional, knowledgeable, and helpful staff
Ring Resizing Service
Well-received ring resizing service
Payment Methods
Accepts credit/debit cards, PayPal, and gift cards
Discounts and Offers
Up to 50% off selected lines and 25% off selected diamond jewellery
Conflict-Free Diamonds
Only sells conflict-free and ethically sourced diamonds
Designer Brands
Collections from respected designers like Vera Wang, Arctic Light, and The Diamond Story
Unique Diamond Jewellery
Stunning collection of diamond necklaces, bracelets, rings, and earrings
Expert Craftsmanship
Diamond cutting using skill, craftsmanship, and state-of-the-art 3D software for dazzling jewels
Complimentary Cleaning
Free cleaning service to keep diamonds brilliant
Jewellery Repair
Repairs, cleaning, and bespoke alterations completed within 10 working days
Dedicated Experts
Complimentary virtual or in-store appointments with info on four C’s
Friendly In-Store Experience
Welcoming atmosphere with professional staff
Seamless Online Shopping
Shop by categories including diamond jewellery, watches, wedding rings, and gifts
Store Locator
Easy to find nearest store with standard opening hours
Multiple Payment Methods
Credit/debit cards (MasterCard, Visa etc.), PayPal, gift cards
Gift Wrapping
Beautiful gift packaging for £3 per order with wow factor
Interest-Free Credit
Spread cost of qualifying orders without interest
Customer Reviews
6/5 rating praising jewellery quality and service
Flexible Monthly Payments
Engagement and eternity rings from £21.94 per month
Sale Discounts
Discounted prices like 9ct White Gold Diamond Eternity Ring from £400 to £275